Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@elegantlyyou.co.uk. Please note that returns will need to be sent to the following address:

Floralific,

PO Box 685

Crewe,

CW1 9PN 

Return postage will be paid by the buyer.

When returning an item, this will need to be sent by Royal Mail, or the national postal service of your country to make sure that the item is returned to the PO Box address.  Other couriers are unable to deliver to this address.

You can always contact us for any return question at info@elegantlyyou.co.uk.

Please note we are happy to accommodate returns on international orders, however original outbound postage is not refundable (on international orders only), given the high value of the postage.  For domestic returns a full refund will be payable (save for any upgraded postage costs.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, please send a photo to info@elegantlyyou.co.uk clearly showing the defect or issue, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and earrings are non returnable (for hygiene reasons). Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and simply advise which item you wish to replace it with and we will arrange to have this sent to you in return.  If there is a partial refund due, this will be processed within 48 hours and back in your bank in a few days.  If the replacement item is greater than the item returned, we will require you to contact us to pay the difference, before a replacement is sent out.  

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Please note that custom orders and earrings (for hygiene reasons) are non returnable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will process your refund within 2 business days, onto your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 7 business days have passed since we’ve approved your return, please contact us at info@elegantlyyou.co.uk.